Terms and Conditions

Please read these Terms and Conditions carefully before using our car rental services. By accessing or using our website and renting a vehicle, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.

Rental Requirements and Driver Eligibility: a. Minimum Age: The minimum age to rent a vehicle is 21 years. Additional age restrictions may apply for specific vehicle categories. b. Driver's License: A valid driver's license issued by your country of residence must be presented at the time of rental. International drivers must also provide a valid passport. c. Driving Record: A clean driving record, without major violations or recent accidents, is required to rent a vehicle. d. Additional Drivers: Additional drivers must meet the same age and license requirements and will be subject to an additional fee.
Reservation and Payment: a. Reservation: Reservations can be made through our website, mobile app, or by contacting our customer service center. A valid credit card is required to secure the reservation. b. Payment: The total rental charges, including any applicable taxes, fees, and optional extras, will be charged to the credit card provided at the time of reservation. c. Security Deposit: A security deposit will be authorized on the credit card at the start of the rental period. The deposit will be released upon return of the vehicle in the same condition as rented.
Rental Period and Extensions: a. Rental Period: The rental period begins and ends at the agreed-upon dates and times specified in the reservation. Late returns may incur additional charges. b. Extensions: If you wish to extend the rental period, you must contact us in advance. Extensions are subject to vehicle availability and additional charges.
Vehicle Usage and Restrictions: a. Prohibited Use: The rented vehicle must not be used for any illegal activities, off-road driving, racing, towing, or transporting hazardous materials. b. Geographic Restrictions: There may be restrictions on taking the vehicle outside of specified geographic areas. Please inquire about any limitations or additional fees that may apply. c. Smoking and Pets: Smoking and transporting pets are strictly prohibited in our rental vehicles. Violation of this policy will result in additional cleaning fees.
Insurance and Damage Liability: a. Insurance Coverage: Our rental vehicles are covered by comprehensive insurance. However, the renter is responsible for a deductible in the event of any damage or loss. b. Optional Insurance: Additional insurance options, such as Collision Damage Waiver (CDW), may be available to reduce the renter's liability. Please inquire about the details and costs. c. Damage Responsibility: The renter is responsible for any damage or loss caused during the rental period, including damage to tires, windshield, and interior.
Cancellation and Refunds: a. Cancellation Policy: Cancellations must be made within the specified time frame indicated during the reservation process to avoid penalties. Please refer to our cancellation policy for detailed information. b. Refunds: Refunds for cancellations or early returns will be subject to applicable fees and deductions as per our refund policy.
Privacy and Data Protection: a. Privacy Policy: We respect your privacy and handle personal information in accordance with our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your data.
Limitation of Liability: a. We strive to provide reliable and well-maintained vehicles. However, we shall not be liable for any direct, indirect, incidental, or consequential damages arising from the

Return and Refund Policy

Thank you for choosing our car rental services. This Return and Refund Policy outlines the terms and conditions regarding returns, cancellations, and refunds for our rental vehicles. Please read this policy carefully before making a reservation. By renting a vehicle from us, you agree to abide by the following terms:

Cancellation and Reservation Changes: a. Cancellation: If you need to cancel your reservation, please notify us as soon as possible. Cancellations made within the specified time frame indicated during the reservation process will receive a full refund, minus any applicable cancellation fees. b. Reservation Changes: Changes to your reservation, such as rental dates, vehicle type, or additional services, may be subject to availability and fees. Please contact us to discuss any changes you wish to make.
Early Returns: a. If you choose to return the rental vehicle earlier than the agreed-upon return date and time, refunds for unused rental days may be provided. However, an early return fee or adjustment in the rental rate may apply.
Refunds for Unused Rental Days: a. No-Show: If you fail to pick up the reserved vehicle without prior cancellation, no refund will be provided. b. Late Pick-Up: If you pick up the vehicle later than the scheduled pick-up time, no refund will be given for the unused rental period. c. Early Return: If you return the vehicle earlier than the agreed-upon return date, refunds for unused rental days may be provided, subject to applicable fees or adjustments. d. Refund Processing: Refunds will be processed using the original payment method within a reasonable time frame, typically within 5-10 business days.
Vehicle Condition: a. We reserve the right to inspect the returned vehicle to ensure it is in the same condition as when it was rented. Any damage or excessive wear may result in charges for repairs or cleaning, which may be deducted from the refundable amount.
Force Majeure: a. In the event of unforeseen circumstances beyond our control, such as natural disasters, strikes, or governmental actions, resulting in the unavailability of rental vehicles, we reserve the right to cancel reservations and provide a full refund.
Disputes and Resolution: a. If you have any issues or disputes regarding refunds or returns, please contact our customer service team. We will make every effort to resolve the matter promptly and fairly.

Please note that specific terms and conditions, including cancellation fees and refund eligibility, may vary based on the rental location, type of reservation, and other factors. We recommend reviewing the terms provided during the reservation process for precise details.

If you have any questions or require further clarification, please don't hesitate to contact us. We value your business and aim to provide exceptional customer service.

Terms and Conditions

Return and Refund Policy

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